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ENEL ENERGY namely: methane gives you a hand to the eye but ... ass!

the following message I received from a friend. I personally refrain from making any comment and to take a position on the matter. I would only point out that on the internet you can find hundreds of similar statements and carry some of the links I found below. If Enel Energia, or Crivi Spiderweb want to give explanations can post a simple comment that I will endeavor to publish as a post.
The names of persons involved have been changed to maintain anonymity.

Mrs. Maria is cooking, the sauce is ready and the water is boiling, it remains only to toss the pasta. But the doorbell rings and Mary turn the heat to go to the door. "Hi, I have a questionnaire to fill in for the bills," Maria da one eye on the card of a little boy 'puzzled, is the symbol of Enel and it says George, then replied, "Let him in the letterbox , I have no time "" No, because I have to compile and check the bills, meters and consumption. Because he knows that now there are different time slots, right? It'll just a minute, "George responds by presenting a package of Enel Energia of Hera (Hera puts a sheet of paper in envelopes with the bills it sends to its clients, nda), "All right, you go." The boy enters the house, show you where the meters and have a look. Open a folder in black leather, writes something, then give you a bill and a gas and recopy the data. "I need your social security number lady, there is no bill." Maria says, "The owner is not me, is my mother who is deceased." George thinks for a bit ', then asks the tax code's late mother, continues to fill in while the leaves and tells Mary that he just had a motorbike accident and had only started to make the agent to Enel Energia advice of a friend.

Poi le racconta delle origini e del significato del suo nome. Poi chiede di firmare. La signora Maria ha l'acqua sul fornello che sta bollendo da alcuni minuti, ci pensa, poi risponde spazientita: "Perché devo firmare?" Giorgio le spiega: "è solo una firma per dimostrare al mio datore di lavoro che sono passato da lei. Firmi pure col nome di sua madre, tanto si sa che le persone nate prima del 1935 sono anziane e qualcuno può firmare per loro, sua madre è addirittura del '29! Comunque è solo pro forma" Maria firma i due fogli che sono scritti così in piccolo che potrebbe starci un condensato di Guerra e pace in quelle righe. "Ha visto che ci voleva solo un minuto?" Giorgio se ne va dopo aver lasciato due cartelline aperte on the kitchen table. Mary goes back to the stove, finish cooking dinner, feeds the dog, the turtle, the cockatiels, the rabbit, the canary, and finally gets to the table.
While in his mouth the first forkful of penne with tomato falls to the look on those pages written in tiny characters in those folders to open Giorgio di Enel Energia has laid on the table. Mary closes the cover and reads: APPLICATION FORM FOR THE SUPPLY OF ELECTRICITY AND / OR GAS. Then reopen the folders and law, that takes a magnifying glass and read it all. Mrs. Maria has just become a customer Enel Energia for the supply of natural gas, well, technically it has become her mother. Died. Mrs. Maria hears a sound coming from a distance that is coo-coo, coo-coo, coo-coo, louder, louder and louder (yes, just like Protagonist by Vittorio Gassman).
Maria becomes blurred vision and runs to see the contracts (the lady has two gas meters) to his daughter, Giovanna. Joan tries to stay calm, goes the mantra and immediately calls the customer service number that appears on the contract. An operator who listens and responds that, surprised, replied that their strength lies in its transparency, and that still has to call another number and called him, then hangs up. Giovanna up another number and another operator who answered said that Joan is sufficient send a fax on plain paper with the signature of the deceased relative lack of recognition and a number. Joanne sends the fax, but the number is non-existent or incorrect. Recall. Another operator. The fax number is wrong, have brought to light Enel Energia, and she needed to Enel Energia Gas. In addition, note that not just sending a fax, but must send a registered letter with acknowledgment of receipt containing 1) a statement in lieu of an affidavit 2) self in which claims to be the sole heir of deceased 3 a) a photocopy of an identity of the heir 4) as well as the request for cancellation of contracts concluded soon. Joan asks if Enel Energia do not care who did sign the contracts, the operator politely replied that this is not interested in Enel Energia, the signing of contracts, in fact, manage outside contractors. Giovanna
hangs, holds a big curse and search for the papers of George Enel Energia has left her mother. Find copies of the contracts completed by the operator but without his signature or that of the mother, but finds a photocopied sheet headed to Crivi Spiderweb Ltd partners. It is a form of "informed consent", where the petitioner states that the charge of the Crivi has 'correctly explained' that is signing a contract, what are the clauses, which decided to choose freely Enel Energia, and so on. Giovanna now look at her mother "have also signed this?" he asks. Maria pores. "I never signed anything like this" replication determined. Giovanna
then call this number Crivi Ltd, an operator answered the voice of Crow. Joan tells her what happened and explains that the worker to terminate the contract should send a fax and a letter A / R. .. At that point John tells her that since it was extorted a signature by deception, is their responsibility to settle the matter. Joan does not give up, the worker asks the mother's age. Joan asked for an explanation and the Crow replied that if the lady was elderly may cancel the contract, but unfortunately Mary's age does not allow e che doveva leggere prima di firmare, poi vorrebbe riattaccare ma Giovanna minaccia una denuncia per truffa, l'operatrice acconsente a segnarsi i numeri dei contratti e promette di sistemare la cosa.
Naturalmente, Giovanna invierà lo stesso quel fax e quella raccomandata. Non si sa mai cosa può accadere, magari a queste persone oneste verrà un attacco d'amnesia, così, all'improvviso.

Ora, come ho dichiarato all'inizio, io non voglio pronunciarmi in merito, anche se un'idea me la sono fatta. Vorrei invece lasciare qualche interrogativo al quale spero che qualcuno vorrà rispondere:

- In questo caso, possiamo parlare di truffa/inganno/raggiro?
- Quante e quali ditte utilizzano questi metodi per ottenere dei contratti?
- Quanti contratti vengono ottenuti in questo modo da Enel Energia e che giro di denaro ne ricava (se ogni dieci anziani cinque firmano è un bell'andare direbbero dalle mie parti)?
- C'è una remota possibilità che queste ditte esterne ottengano provvigioni da Enel Energia in base al numero di contratti che riescono a concludere e che quindi cerchino di ottenerli con metodi, diciamo, poco trasparenti?

Vi farò sapere come va a finire.